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At Nootropics Nerds, we are committed to providing high-quality educational content to help you on your journey of cognitive enhancement. If you are not fully satisfied with your purchase, we offer a 30-day refund policy to ensure your peace of mind.
Refund Terms:
30-Day Refund Guarantee:
You may request a full refund within 30 days of your purchase. If you are unsatisfied with your course for any reason, simply contact us at [email protected] within 30 days, and we will process your refund promptly.
Case-by-Case Basis After 30 Days:
Refund requests made after the 30-day period will be evaluated on a case-by-case basis. While we understand that circumstances can vary, refunds beyond 30 days are not guaranteed. Please contact us at [email protected] with your specific situation, and we will work with you to find a suitable resolution.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 business days.
Late or missing refunds
If you haven’t received a refund yet, please follow these steps:
If your refund has not arrived by the 10th business day after receiving confirmation from us that the refund will be processed, you can contact us by email at [email protected].
We can provide an ARN (Acquirer Reference Number) to help you track the refund with your bank.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
If the item was sent as a gift, the refund will be returned to the gift giver or the person who purchased the products. If you would like the refund to be given to the gift receiver, you will need to handle this on your own, as we can only provide refunds to the original payment method used at the time of purchase.
Non-Refundable Items:
Due to the nature of downloadable content, once a course has been downloaded, refunds will only be considered if the request is made within the 30-day period and the course content has not been significantly changed or damaged.
How to Request a Refund:
To initiate a refund request, please email us at [email protected] with your order details and the reason for your request. We aim to respond to all inquiries within 1 business day.
Additional Information:
Please note that refunds should arrive in your bank account within 7 to 10 business days, depending on your bank or credit card provider’s processing times.
Thank you for choosing Nootropics Nerds. We value your trust and are here to support your learning journey.
Contact us at [email protected] for questions related to refunds and returns.